Customer Care Representative - ITALIAN

Company:

Notino, s.r.o.

Workplace address:

Londýnské náměstí 881/6, 63900 Brno - Štýřice, CZ

Type of employment:

Full-time work

Type of contractual employment relationship:

employment contract

Salary:

30 000 - 37 000 CZK

Benefits:

Educational courses, training, Corporate events, Meal tickets / catering allowance, Bonuses, Sick days, Occasional work from home, Refreshments on workplace, Contribution to sport / culture / leisure, Discount on company products / services

Required education:

Education is not important

Required languages:

it (Proficient), en (Intermediate)

Postition suitable for:

Graduate, Refugees from Ukraine

Beauty improves self-confidence, opens person's heart and increases determination. Beauty shall belong to everyone. Notino is here to make this come true.

We are proud to provide our clients with a very high-quality service in order to satisfy their needs and to remain loyal to our company. For these reasons, our customer service center is a key part of our company and is crucial for our world-wide success.

Therefore, we are currently looking for new enthusiastic people to join our Customer Care team for Italian market in Brno/Prague/Český Těšín/REMOTE from 2.5.. You should be empathetic and most importantly, you should be able to provide our customers with help in the most effective way and deal with their potential issues in Romanian.

What is going to be a part of your workload?

* Providing our Italian clients with support via e-mail and calls
* Creating, editing and being responsible for person's order
* Taking care of administrative agenda of clients' orders including payments, replacements, and communication with supplier and warehouse
* Presenting information about the products we offer in relation to customers' preferences
* Cooperating with marketing department with regard to translations and reviews

What do you need?

* Proficient knowledge of Italian language regarding both writing and speaking skill
* High empathy capacity and professional attitude
* Excellent communication skills
* Enthusiasm for personal development
* Heart beating for your team

What are we going to reward you with?

* A full-time job in fast growing international company with unique culture
* Super-friendly team
* Attractive benefit package where you can find employee discounts, 25 days of vacation, 2 sick days, Cafeteria with 1 600 Kč per month, Multisport card, teambuilding events and much more
* Perspective and strong company's support
* Possibility to work in new-fashioned and elegant workspace in Brno
* Exquisite career ladder you can climb

About the company Notino, s.r.o.

At Notino, we believe that beauty should be accessible to everybody – because beauty can empower and transform. When people feel at their most beautiful, they are more creative and confident to achieve their dreams, and they make the world beautiful in return.
We uses smart technologies to make beauty more accesible to people. Currently we operate in 28 countries, you can find more than 83 000 products on our e-shop and we are a team of more than 1700 people.
Even thought we grew big, our company culture is still free. We do not have any useless processes or directives. Are you creative and want to learn and grow? Great, we support it!
We are thrilled to show you our fabulous offices, for which we have been rewarded as the "Best offices of the year - office and the DNA of the company".
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I am interested in the position

For the purpose of the selection procedure for this position, Notino, s.r.o., Business ID: 27609057, Londýnské náměstí 881/6, Brno, Štýřice, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems.

By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right (i) to access the data, (ii) to rectify inaccurate or to complete incomplete data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection and (viii) withdraw consent where the processing is based on consent. Further information on data processing by Alma Career Czechia s.r.o., Menclova 2538/2, 180 00 Praha 8, ID No. 264 41 381, is available at https://almacareer.com/gdpr.

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