Helpdesk Operator – Polish Market
About Us and Our Project:
Fastback is a Belgian software developer and the newest member of the EAG Group (which, along with Carvago, has revolutionized the online car market). Since 2013, we have been offering efficient and cost-effective solutions for car dealers and traders across Europe, helping them professionalize their trade-in, sales, and inventory management activities for used vehicles.
As a Helpdesk Operator at Fastback, you are the go-to contact for questions and issues related to our web applications and the transactions that arise from them. Customer inquiries (in Polish) may come in via phone, chat, or email. In this role, customer-friendliness is the key to success. Providing polite and accurate support is your priority. You ensure our clients receive professional assistance by offering feedback on solutions or keeping them informed of the progress of their queries.
What You'll Do:
- Handle invoicing issues.
- Handle the users’ queries and problems and if necessary escalate technical queries in a clear and structured way to the IT team via system tool.
- Ask the right questions to fully understand certain issues, relying on your problem-solving mindset to find results.
- Internally dispatch and forward commercial requests, such as development quotes and training requests.
- Follow up with clients, manage inbound calls, and schedule commercial appointments.
- Create and update documentation, including procedures and FAQs.
- Maintain and enhance the knowledge base and FAQ repository.
- Proactively identify recurring incidents, contribute ideas to document these in the knowledge base (FAQs), and keep work-related documentation and procedures up-to-date. You focus on solutions, not problems.
- Master our applications to provide the best possible support to our clients.
What You Need:
- Experience in an automotive dealership (sales or administrative sales support) is a plus.
- Strong customer service skills, demonstrating professionalism and loyalty.
- Excellent written and verbal communication skills in Polish, and can communicate fluently in French and English.
- A proactive, dynamic, and organized work style with a positive approach.
- Familiarity with Zendesk, Salesforce and Jira is a bonus
- Solid IT skills and a quick learning ability for new systems.
What Awaits You:
- A professional team environment with colleagues offering mentorship and guidance.
- Remote office 2 days a week and other benefits.
Location & Contract Details:
- Positions are available immediately.
- Full-time, permanent contract or freelance contract.
- Based in Prague
Ready to join our team? Apply today and become a part of Fastback's journey in reshaping the automotive industry!
About the company Carvago
Carvago makes buying cars a great fun! You choose a car online, we inspect it, and deliver it.
We are the biggest European online marketplace for used cars.🚙 Offering more then 750 thousand cars from across Europe, which are delivered straight to customers door. Thanks to our own analytic tools based on big data, we can calculate business potential of each car and inspect its quality using our smart mobile application CarAudit. There is a guarantee provided on every sold car. In 2️⃣ years we expanded to 7 European countries and soon more will follow.
We are looking for specialists for different departments. Responsible and disciplined enthusiasts into work and fun, and team players able to work and think independently. Basically those, who trully want to see their work realized.
Choose from the open positions👇 and experience nontraditional ride with our teams on a fast growing innovative project. Shift-in the gear to higher speed with us in Carvago.
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