IT Administrator – ManageEngine ServiceDesk Plus Expert
About Us: KPMG Central & Eastern Europe is a cross-regional entity encompassing 17 countries across 11 geographic locations, serving applications and systems to over 10,000 users worldwide. The internal development team, consisting of 30+ professionals, is responsible for building and maintaining internal information systems and mission-critical business tools for all KPMG member firms within the cluster. A platform-like solution is utilized, interconnected with other custom-built systems and reporting solutions, allowing end-users to enter all necessary data and providing state-of-the-art reporting capabilities for operational, administrative, and decision-making purposes.
Position Overview: We are seeking a skilled and detail-oriented IT Administrator with extensive hands-on experience in ManageEngine ServiceDesk Plus to join our IT operations team. This role is responsible for maintaining and optimizing our IT service management (ITSM) infrastructure, supporting software house team members, and ensuring smooth and efficient IT service delivery across the organization.
Key Responsibilities:
- Administer and maintain ManageEngine ServiceDesk Plus platform, including setup, configuration, workflows, and integrations.
- Customize modules such as Incident Management, Change Management, Asset Management, and Service Catalog.
- Ensure compliance with ITIL processes through effective use of the ServiceDesk platform.
- Monitor system performance, apply updates and patches, and manage user access and roles.
- Automate workflows, notifications, and escalation rules to improve service delivery.
- Generate and analyze reports and dashboards to monitor SLAs, performance metrics, and IT operations trends.
- Collaborate with internal teams to align IT services with business needs.
- Provide technical support and training to internal IT staff.
- Manage integrations between ServiceDesk Plus and other tools (e.g., AD, SCCM, monitoring systems).
- Maintain comprehensive documentation of system configurations and procedures.
Qualifications:
- Proven experience (3+ years) as an IT Administrator, ITSM Specialist, or similar role.
- Extensive hands-on experience with ManageEngine ServiceDesk Plus (on-prem or cloud).
- Strong understanding of ITIL principles and ITSM best practices.
- Proficiency in configuring SLAs, business rules, workflows, custom templates, and automation rules.
- Experience with Active Directory, Windows Server environments, and standard desktop support.
- Familiarity with scripting (PowerShell, Python) and API integrations is a plus.
- Strong problem-solving skills and ability to work independently.
- Excellent communication and documentation skills. Strong problem-solving skills and ability to work in a collaborative team environment.
- Excellent communication skills and the ability to explain complex technical concepts to non-technical stakeholders.
- English C1 - professional proficiency in English at the C1 level (CEFR)
- ITIL Foundation Certification
- ManageEngine Certified Professional (preferred)
- Microsoft, CompTIA, or other relevant IT certifications
We offer:
- A Culture of Innovation: At KPMG CEE, we value open minds and encourage our team members to think outside the box. As an IT Administrator, you'll have the creative freedom to participate on new solutions, explore cutting-edge technologies, and contribute your innovative ideas to diverse projects.
- Diverse and Meaningful Projects: We take pride in our wide range of projects spanning various industries. As a member of our team, you'll have the opportunity to work on diverse projects that make a real impact.
- Emphasis on Security: Security is not just a buzzword for us; it's a fundamental aspect of everything we do. You'll play a crucial role in administering internal systems, ensuring that sensitive data remains protected and our clients can trust the solutions we provide.
- Reliability Matters: We understand that reliability is key to our clients' success. As
- an IT Administrator, you'll be part of a team dedicated to building robust and dependable software systems, enhancing user experiences, and maintaining our reputation for excellence.
- Professional Growth: We're committed to your professional growth. You'll have access to ongoing training, mentorship opportunities, and a supportive environment where you can continually expand your skills and expertise.
- Collaborative Team: Join an international collaborative and diverse team of professionals who share a passion for technology and a commitment to delivering exceptional results. Our inclusive culture fosters creativity, teamwork, and a sense of belonging.
- Competitive Compensation: We offer a competitive compensation package, including salary, benefits, and bonus opportunities, to recognize and reward your contributions to our success. The benefits mainly include: Annual bonus, Work via home office or at our premises, Cafeteria program, Extra vacation days, Life insurance, Multisport card, Company´s iPhone + unlimited plan for work and personal use and much more.
If you're looking for a challenging yet rewarding role that allows you to innovate, work on meaningful projects, and prioritize security and reliability, we invite you to join our team and be a part of our exciting journey. Your skills and ideas will make a real difference at KPMG CEE.
O společnosti KPMG
KPMG je celosvětovou sítí poradenských společností. Služby v oblasti auditu, daní, poradenství a práva poskytuje stovkám firem z celé řady odvětví, zejména však z finančního, energetického a nemovitostního trhu. V České republice zaměstnává přes 900 odborníků a tím se řadí mezi největší poskytovatele poradenských služeb v zemi. Svým klientům pomáhá především zmírňovat rizika a uchopit obchodní příležitosti nejen u nás, ale také v zahraničí.
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