Junior/Medior Support Engineer – AMS (Java Applications, Incident Manager Role)

 Company:
CGI
 Workplace address:
Laurinova 2800/4, 15500 Praha - Stodůlky, CZ
 Type of employment:
Full-time work
 Type of contractual employment relationship:
employment contract
 Duration of employment:
Permanent
 Benefits:
Educational courses, training, Meal tickets / catering allowance, Holidays 5 weeks, Sick days, Occasional work from home, Soft loans to employees, Refreshments on workplace, Contribution to sport / culture / leisure, Cafeteria, Cell phone, Corporate events, Bonuses, Flexible start/end of working hours, Notebook, Contributions to the pension / life insurance
 Required education:
Secondary education or professional training with a school-leaving exam
 Required languages:
en (Intermediate) nebo cs (Advanced) nebo sk (Advanced)

We are looking for a motivated and detail-oriented Junior/Medior Support Engineer to join our Application Management Services (AMS) team. The role focuses on supporting legacy applications (Java 8 and above) in a mission-critical environment. The candidate will primarily act as an Incident Manager, coordinating and resolving incidents, ensuring service continuity, and maintaining strong communication between IT and business stakeholders.

What is it all about

• Act as first point of coordination for incidents affecting Java-based legacy applications.
• Perform incident classification, prioritization, escalation and communication in line with ITIL standards.
• Analyze logs, system behavior, and error patterns using Linux tools and SQL queries to support root cause identification.
• Closely cooperate with developers, testers, solution architects and business analysts during troubleshooting and resolution.
• Ensure proper incident documentation in JIRA/Service Desk tools and maintain knowledge base articles in Confluence.
• Prepare incident and operational reports using MS Excel, including trend analysis and KPIs.
• Participate in on-call support rotation for high priority (P1/P2) incidents.
• Coordinate with external vendors and internal stakeholders to ensure timely resolution.
• Propose improvements to monitoring, incident handling, and preventive measures.

What we need from you

• Technical background with focus on Java 8+ applications, SQL databases, Linux environments.
• Experience with IT service management processes (incident, problem, change management).
• Strong analytical and problem-solving skills, ability to quickly understand complex application landscapes.
• Excellent communication and coordination abilities – able to manage conversations with both technical teams and business users.
• Practical experience with JIRA and Confluence.
• Solid knowledge of Excel (data analysis, pivot tables, reporting).
• Ability to work independently as well as in a team-oriented environment.
• Language skills: Czech/Slovak and English (spoken and written).
• Knowledge of Cloud applications and DevOps practices in Azure (CI/CD pipelines, monitoring, deployment).

Nice-to-Have
• Familiarity with ITIL framework and AMS operations.
• Understanding of application monitoring tools (e.g., Splunk, Grafana, ELK).
• Basic scripting (e.g., Bash, Python) for automation of routine tasks.
• Previous experience in Incident Manager or Support Engineer role.
• German language (spoken/written) is an advantage.

Personal Attributes
• Proactive, organized, and detail-oriented.
• Strong ownership and accountability.
• Capable of working under pressure in high-severity incidents.
• Willingness to learn and grow into more senior support/incident management roles.

What we offer

• Great mixture of friendly atmosphere and stability of one of the biggest IT companies (Our employees stay with us for more than 8 years on average)
• Possibility to purchase company share and participation in company profit
• Professional growth and development through certified training programs and knowledge sharing
• The full-time contract for an indefinite period
• Flexible working hours
• Home-office upon agreement
• Multi-sport card
• 900 CZK/monthly for your leisure activities
• 140 CZK meal vouchers
• 5 weeks of vacation + 3 sick days
• 30 days of fully paid sick leave
• Life Insurance
• Company loan without interest
• Mental health program

About the company CGI

CGI

CGI delivers high-quality business consulting, system integration and outsourcing services. With more than 91,000 professionals in 40+ countries, CGI achieves top results in the industry when implementing the projects within set terms and budgets.
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I am interested in the position

For the purpose of the selection procedure for this position, CGI IT Czech Republic s.r.o., Business ID: 62412388, Laurinova 2800/4, Praha, Stodůlky, as the controller, shall process the data you provided (or publicly obtained) in accordance with the General Data Protection Regulation (EU) 2016/679. The controller will assign the data processing to Alma Career Czechia s.r.o., ID No. 264 41 381, which will do so using its electronic systems.
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By replying to this advertisement, you provide the controller with your personal data for the purposes and the duration of the selection procedure. In connection with processing your data, you have the respective right (i) to access the data, (ii) to rectify inaccurate or to complete incomplete data, (iii) to delete the data if it is no longer needed for the purposes for which it has been collected or processed, or if it has been collected illegally, (iv) to limit the data processing in special cases, (v) to transfer the data, (vi) to object to the data processing which will therefore be terminated, unless there are serious legitimate grounds for processing which outweigh your interests, rights, and freedoms, especially if the reason is an enforcement of legal claims, and (vii) to contact The Office for Personal Data Protection and (viii) withdraw consent where the processing is based on consent. Further information on data processing by Alma Career Czechia s.r.o., Menclova 2538/2, 180 00 Praha 8, ID No. 264 41 381, is available at https://almacareer.com/gdpr.
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